Escalations and complaints specialist jobs
Escalations and complaints specialist: a person in this job takes over the hardest customer cases and formal complaints and sees them through to a fix. Boldr, Datadog, N26, Teya and Ebury have the most open roles with “Escalations and complaints specialist” or a close variant in the title right now.
119 open roles · 19 posted in the last 7 days · 23% remote · 70 companies hiring · checked Nov 15 against employer career pages
Skills asked for in escalations and complaints specialist roles
Bars show the share of these 119 roles; one role can count in several rows.
Newest escalations and complaints specialist jobs
- FCC Analyst - EscalationsEbury · Málaga · +1 more location—EnglishMicrosoft WordKYC
- Escalation EngineerCockroach Labs · 🇺🇸Remote, United States$130K - $180KRemoteSQLLinuxAI agents
- Tier 2 Escalation Specialist (Remote Eligible - Costa Rica)Smartsheet · 🇺🇸San Jose, CR—REST APIs
- Escalation ManagerMongoDB · 🇺🇸Hawaii$101K - $198KGCPAzureAWS
- Customer AdvocateApollo.io · 🇵🇭Office, Philippines—HubSpot
- Customer Relations SpecialistMKS Instruments · 🇲🇾Malaysia Penang Batu Kawan—SAPERPCRM
- Senior Customer AdvocateBoldr · 🇲🇽Merida, Yucatan, Mexico · +2 more locations—SeniorGoogle SheetsMicrosoft WordCRM
- Manager Customer RelationsISU · 🇺🇸Ames, IA—Performance managementEHR
- Manager, Clinical EscalationsCohere Health · 🇺🇸United States$116K - $125KJira
- (Junior) Customer Service Complaints Agent - German SpeakingRaisin · 🇩🇪Berlin, Berlin, Germany—JuniorZendeskEnglishGerman
- Customer Relations Agent (Hungarian/English Speaker)Teya · 🇭🇺Budapest—HybridEnglish
- Customer Relations LeaderTeya · 🇬🇧London—EnglishEscalation managementCard payments
- Complaints Policy ManagerReferrals Only · 🇬🇧Cardiff, London or Remote (UK)—Remote
- Customer Relations AgentTeya · 🇬🇧London · +1 more location—EnglishCard paymentsCustomer service
- Complaints SpecialistMotorway · Brighton—
- Complaints Audit ManagerN26 · 🇪🇸Madrid · +1 more location—MetabaseCustomer service
- Senior Customer Advocate (Pooling)Boldr · 🇵🇭Tacloban City, Leyte, Philippines—SeniorShopifyGoogle SheetsMicrosoft Word
- Technical Escalations Engineer 2 (Web Platform)Datadog · 🇰🇷🇦🇺🇯🇵Seoul, South Korea; Sydney, Australia; Tokyo, Japan—JiraZendeskObservability
- Customer Relations Executive (Part-time)Irissoftwaregroup · IRIS Software Group, Wigan · +1 more location—Hybrid
- Customer Relations Analyst I | Advisor PJ Enterprise I MGInter Carreiras · Belo Horizonte, MG—
- Senior Manager, Technical Excellence & EscalationsTenable, Inc. · 🇺🇸US - Headquarters - Maryland - Columbia$130K - $173KSeniorGCPAzureAWS
- Technical Escalations Engineer 2 (Alerting) - EMEADatadog · 🇮🇪🇫🇷Dublin, Ireland; Paris, France—Incident responseComposites
- Moderation Escalation SpecialistRoblox · 🇮🇳Gurugram, Haryana, India · +1 more location—LLMGenerative AIPenetration testing
- Senior Manager Complaints Operations & Service DeliveryN26 · 🇪🇸Madrid—SeniorEnglishSpanishMetabase
- Incident & Escalation Lead- Enterprise CustomersGitLab · 🇬🇧Remote, United Kingdom · +1 more location—RemoteLead and aboveCI/CDZendeskITIL
- Customer Relations SpecialistRenewal by Andersen Metro & Midwest · 🇺🇸Indianapolis, IN—Excel
- Escalation Manager, Event Response Team; エスカレーション マネージャー、イベント対応チームWaymo · 🇯🇵Fukuoka, Japan · +1 more location—EnglishJapaneseChange management
- Compliance and Prevention Associate (Complaints Management) (Fluent German)N26 · 🇪🇸Madrid—EnglishGermanReconciliations
- Customer Relations ExecutiveEbury · 🇮🇹Milan · +1 more location—EnglishItalian
- Technical Escalation ManagerCentralReach · 🇺🇸Fort Lauderdale, Florida$55K - $70KBehavioral health
- Claims Resolution Specialist-IInnovaccer Analytics · 🇺🇸United States—RemoteMicrosoft WordHIPAAEHR
- Program Manager, Escalation ManagementInstacart · 🇺🇸United States - Remote$71K - $75KRemoteSQLTableauLooker
- Complaints Audit Manager - Fluent GermanN26 · 🇪🇸Madrid—EnglishGermanData quality
- Customer Resolutions SpecialistFerocia · 🇦🇺MelbourneA$75K - A$85KHybrid
- Sr Escalation ManagerOneTrust · 🇺🇸Atlanta, Georgia ; Chicago, Illinois; San Francisco, Cali…$71K - $95KSenior.NETJiraPMP
- FX Customer Relations ExecutiveEbury · 🇱🇹Lithuania; Vilnius—
- Dispute Resolution SpecialistUpgrade · 🇺🇸Atlanta—TableauJiraReconciliations
- Escalation Engineer - CloudZscaler · Mohali, IND—TerraformGCPAzure
- Customer Service, Escalation - Team Manager (Hindi)Agoda · 🇮🇳Gurgaon Based Only! (No relocation provided)—SQLTableau
- Customer Advocate (Member Acquisition & Retention)Boldr · 🇲🇽Quintana Roo, Mexico—RemoteIntercomCRM
- Senior Complaints AnalystCoinbase · 🇬🇧London, UK£62KSeniorSQLJiraGenerative AI
- (Junior) Customer Service Complaints Agent - German Speaking (m/f/d)Raisin · 🇩🇪Hamburg—JuniorZendeskGermanGoogle Workspace
- Senior Escalation ManagerCrusoe · 🇺🇸San Francisco, CA - US$145K - $175KSeniorPythonSQLLinux
- Complaints OfficerFundingcircle · 🇬🇧London—HybridGenerative AIFCA regulations
- Escalation EngineerZscaler · 🇮🇳Bangalore, IND—PythonLinuxAgile
- Support Engineer Level 2 (Escalations)New Era Technology · 🇳🇿New Zealand - Dunedin—
- Complaints Analyst IIICoinbase · 🇬🇧London, UK · +2 more locations£53KEnglishGenerative AILitigation
- Associate Escalation Engineer (Overnight Shift)Corelight · 🇺🇸United States$62K - $88KJuniorLinuxDNSTCP/IP
- Head of ComplaintsZopa · 🇬🇧London—Lead and aboveRegulatory complianceFCA regulationsRoot cause analysis
- Senior Incident and Escalations ManagerDatadog · 🇦🇺Sydney, Australia—SeniorPythonJavaScriptIncident response
- Technical Escalation EngineerBlink - The Employee App · 🇺🇸Boston, Massachusetts, United States—SQLFrenchSQL queries
- Manager, Complaints & Disputes ComplianceKikoff · 🇺🇸Phoenix, Arizona, United States, San Francisco, Californi…$120K - $190K
- Psychiatric Complaints and Grievances SpecialistRula · 🇺🇸Remote - United States$128K - $149KRemoteLLMLookerZendesk
- Incident and Escalations Manager 3 - US-WestDatadog · 🇺🇸Denver, Colorado, USA; San Francisco, California, USA$104K - $138KPythonJavaScriptIncident response
- Cloud Native Escalation EngineerPure Storage · 🇮🇳Bangalore, India—GoDockerTerraform
- Senior Customer Advocate (Sales Support)Boldr · 🇨🇦Barrie, Ontario, CanadaCA$38K - CA$48KRemoteSeniorHubSpotGoogle WorkspaceIntercom
- Escalations AgentTeya · 🇬🇧London—SQLTableauLooker
- Lead, Tax Resolution Specialist IIIPatriot Software · Remote—RemoteLead and abovePayrollCustomer service
- User Escalation SpecialistStripe · 🇺🇸Chicago, Seattle—SQL
- Staff Escalation ManagerSnowflake · 🇨🇦CA-Ontario-TorontoCA$136K - CA$186KLead and above
- Complaint SpecialistHeartflow · 🇺🇸Austin, Texas$61K - $75KGoogle WorkspaceAuditRegulatory compliance
- Escalation engineerOPSWAT · 🇭🇺Veszprém, Veszprém, Hungary—C#
- Critical Support Manager - EscalationsStripe · 🇺🇸Seattle or San Francisco—Project management
- Senior Developer - Escalation ManagementAlayaCare · 🇦🇺Melbourne, Victoria, Australia—SeniorPythonJavaScriptSQL
- Senior HR Compliance & Escalations Specialist – EMEARemote People · Remote - EMEA—RemoteSeniorJiraZendeskWorkday
- Escalations SpecialistOne Pass Solutions · 🇺🇸United States$56K - $76KRemote
- Policy Manager, Consults and EscalationsAirbnb · 🇸🇬Singapore—LLM
- Associate Director, Appeals & GrievancesOscar Health · Remote$123K - $162KRemoteLead and aboveTableauLookerJira
- Escalation Engineer, Enterprise Service DeskABACUS · 🇺🇸Remote in US—RemoteAzureLinuxAWS
- Senior Manager, Customer Relations24 Hour Home Care - Corporate Division · 🇺🇸El Segundo, CA$118K - $135KSenior
- Complaints Officer (FOS)Lendable · 🇬🇧London/Kent—HybridMachine Learning
- Escalation Engineer - ZIA/ZPAZscaler · 🇮🇳Bangalore, IND; Mohali, IND—Agile
- Complaints SpecialistKroo Bank Ltd · 🇬🇧Manchester, England, United Kingdom—Customer serviceRoot cause analysis
- Complaints Handling AnalystEnvision Employment Solutions · El Sheikh Zayed City, Giza Governorate, Egypt—
- Reimbursement Specialist - Healthcare Appeals, A/R & Payor CollectionsPRO-spectus · 🇺🇸US - Remote—Remote
- Senior Customer Advocate (English & German)Boldr · 🇿🇦Cape Town, Western Cape, South Africa · +1 more location—RemoteSeniorGermanCustomer service
- Network Customer Relationship ManagerAppDirect · El Salvador—
- Complaints Specialist (UK/IRE) - APA/CIP QualifiedClaimsorted · 🇮🇪Ireland (Remote)£30K - £35KRemote
- Incident and Escalation Manager, EMEADatadog · 🇮🇪🇫🇷Dublin, Ireland; Paris, France—PythonJavaScriptShell scripting
- Social Escalations ManagerAnthropic · 🇺🇸San Francisco, CA | New York City, NY | Seattle, WA$210K - $260K
- Cyber Security Detection Engineer & SOC Escalation AnalystSpektrum · 🇧🇪Mons, Belgium—AzureLinuxAWS
- Complaints SpecialistEYT · 🇵🇭Metro Manila—RemotePHPZendesk
- Sr. Escalations EngineerCorelight · 🇦🇺Sydney, Australia—SeniorPythonGCPAzure
- Compliance and Prevention Associate (Complaints Management)N26 · 🇩🇪Berlin—EnglishGermanReconciliations
- Sr. Escalation EngineerPure Storage · 🇮🇳Bangalore, India—SeniorLinuxAWSREST APIs
- Incident Escalations CoordinatorPing Identity · 🇬🇧UK - Remote—RemoteDockerGCPKubernetes
- Customer Complaints ManagerTeya · 🇬🇧London—Escalation management
- Manager, Customer Service (Escalation & Trading Services, Mandarin Support)OKX · 🇲🇾Kuala Lumpur, Malaysia—ExcelTradingEnglish
- Senior Consultant - Medtech QMS ComplaintsVeeva · 🇮🇪Ireland - Dublin · +2 more locations—RemoteSenior
- Complaints Handling Unit ManagerEnvision Employment Solutions · El Sheikh Zayed City, Giza Governorate, Egypt—Root cause analysis
- Sr. Technical Program Manager, Product EscalationsIllumio · 🇺🇸HQ - Sunnyvale (Office)$161K - $185KSeniorJiraZendeskITIL
- Customer AdvocateZipline · 🇺🇸Las Vegas, Nevada, USA—
- Technical Escalations Engineer II (Revenue and Cost Management) - APJDatadog · 🇰🇷🇦🇺🇯🇵Seoul, South Korea; Sydney, Australia; Tokyo, Japan—GCPAzureJira
- Sr. Product Escalation ManagerIllumio · 🇺🇸HQ - Sunnyvale (Office)$161K - $185KSeniorJiraZendeskITIL
- Negotiations Escalations (Legal) Specialist - RemoteBeyond Finance · Remote—RemoteCRM
- Critical Situation Manager (Escalation Manager)MongoDB · 🇮🇪Dublin, Ireland—GCPAzureAWS
- Complaints Team Leader – Motor Finance (Satisfactory Quality)Lendable · 🇬🇧London/Kent—HybridMachine Learning
- Specialist, VIP Customer Relationship Management (Mandarin Speaker)OKX · 🇲🇾Kuala Lumpur, Malaysia—MandarinData privacyCRM
- Customer AdvocateVision Ford-Lincoln · 🇺🇸Wahpeton, North Dakota, United States—CRMCustomer service
- Appeals Pharmacist (temp-to-hire)Judi Health · Remote$120K - $135KRemoteHIPAAMedicare and MedicaidPrior authorization
Showing the newest 100 of 104. The search looks through all of them by title, place and pay.
Who is hiring for escalations and complaints specialist roles
Where escalations and complaints specialist roles are
- 🇪🇺Europe37
- 🇺🇸United States31
- 🌏Asia-Pacific27
- 🇬🇧United Kingdom16
- 🇬🇧London12
- 🇺🇸California10
- 🇺🇸San Francisco Bay Area9
- 🇮🇳India9
- 🇦🇺Australia7
- 🇮🇪Ireland5
A role that lists several places is counted in each of them.
Kinds of work close to this one
Roles where employers ask for the same skills. The bar shows how much the skill lists overlap; the text names the shared skills and, where 30 postings state pay, the median advertised pay there.
Companies hiring escalations specialists
Escalations and complaints specialist salaryQuestions about escalations and complaints specialist jobs
- What is an escalations and complaints specialist job?
- In an escalations and complaints specialist job, a person takes over the hardest customer cases and formal complaints and sees them through to a fix. 119 such roles are open on Jobs Every Hour as of Nov 15, 2026.
- How many escalations and complaints specialist jobs are open right now?
- There are 119 open escalations and complaints specialist jobs at 70 companies on Jobs Every Hour as of Nov 15, 2026. 19 of them were posted in the last seven days. The list is rebuilt every hour from the employers' own careers pages.
- Which companies have the most escalations and complaints specialist jobs?
- Right now the most openings are at Boldr (8), Teya (6), N26 (6), Datadog (6) and Ebury (5). The ranking changes as companies open and close roles.
- Are there remote escalations and complaints specialist jobs?
- 27 of the 119 open escalations and complaints specialist jobs (23%) are listed as remote. Remote roles are often limited to certain countries or time zones, so check the location line of each job.
- What do escalations and complaints specialist jobs pay?
- The median advertised salary is $128K, based on 21 open roles that publish a yearly US-dollar range. The middle half of those roles advertise between $75K and $155K. These are advertised ranges, not verified pay. Most employers here are technology companies, so the figures run above the wider market for the same work.
- Is it hard to get an escalations and complaints specialist job?
- 3 of the 119 open escalations and complaints specialist jobs (3%) are for beginners: junior roles and internships. Of the 66 postings that state experience, the median asks for 3 years. 70 companies are hiring and 19 roles were posted in the last seven days. Matching your resume to the skills each posting names helps most; the free resume builder shows the match.
- How is AI changing escalations and complaints specialist jobs?
- 6 of the 119 open escalations and complaints specialist jobs (5%) ask for AI or machine-learning skills, most often LLM, Machine Learning. Employers still list 119 such roles today at 70 companies. Counted from the postings' own text on Nov 15, 2026.
- What skills do escalations and complaints specialist jobs ask for?
- Most often Customer service (19%), Root cause analysis (18%), English (16%), Escalation management (13%), Jira (13%) of the 119 open postings, counted from their own text on Nov 15, 2026.
- Which job titles come up most in escalations and complaints specialist jobs?
- Senior Customer Advocate (7), Escalation Engineer (5), Customer Advocate (4), Complaints Specialist (4), Customer Relations Executive (4): the most common titles among the 119 open roles, without the level and place notes in brackets.
- Are escalations and complaints specialist jobs in demand in 2026?
- 119 escalations and complaints specialist jobs are open on Jobs Every Hour today at 70 companies, 0.1% of all 148,162 open jobs here; 19 were posted in the last seven days. The median advertised salary is $128K. 27 (23%) can be done remotely.
- How do I apply for escalations and complaints specialist jobs?
- Open a job and press “Apply on company site”. You go straight to the employer's own careers page and apply there. Jobs Every Hour needs no account and charges nothing for applying.
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