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Sr. Product Escalation Manager

Illumio · HQ - Sunnyvale (Office)
$161K - $185KOpen 109 daysSeniorJiraZendesk

Sr. Product Escalation Manager is open at Illumio in HQ - Sunnyvale (Office). The posting gives a salary of $161K - $185K. Posted on Jul 28, 2026, and still on Illumio’s careers page when we last checked, on Nov 14, 2026.

About the role

Own the Escalation Lifecycle - Act as the central coordinator for all escalations entering the Product & Engineering organization. - Evaluate incoming escalation requests and ensure proper severity classification. - Route issues to the appropriate Product, Engineering, Cloud Operations, Security, or Platform teams. - Establish and maintain ownership, accountability, and visibility throughout the escalation…

The opening lines of the posting. The rest is on Illumio’s careers page.

Hiring at Illumio

Illumio has 70 open roles right now, 20 of them remote. Most are in Engineering, Sales & Business Development and Security. The median advertised salary across its roles with a published range is $185K. See all its roles

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