Customer Resolutions Specialist is open at Ferocia in Melbourne (hybrid). The posting gives a salary of A$75K - A$85K. Posted on Oct 30, 2026, and still on Ferocia’s careers page when we last checked, on Nov 15, 2026.
About the role
Manage escalated customer complaints across chat (TTU), email, and phone, making sure Upsiders feel heard by providing timely resolutions - Ensure we’re meeting our internal quality standards for complaint handling as well as being compliant with regulations governing complaint management (RG271) - Provide guidance and support to the broader Support team on all things complaint handling - Identify and investigate…
The opening lines of the posting. The rest is on Ferocia’s careers page.
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