Manager, Customer Service (Escalation & Trading Services, Mandarin Support) is open at OKX in Kuala Lumpur, Malaysia. Posted on Aug 16, 2026, and still on OKX’s careers page when we last checked, on Nov 14, 2026.
About the role
Manage the day-to-day operations of the customer service team, continuously improving service quality, customer experience, and team efficiency. Monitor and analyze key customer service metrics, identify issues and root causes through data, and develop and drive improvement plans. Independently conduct data analysis, prepare business reports, and perform regular reviews to support team decision-making. Proactively…
The opening lines of the posting. The rest is on OKX’s careers page.
Hiring at OKX
OKX has 391 open roles right now, 36 of them remote. Most are in Engineering, Product and Compliance & Legal. The median advertised salary across its roles with a published range is $246K. See all its roles
