Program Manager, Escalation Management is open at Instacart in United States - Remote. The posting gives a salary of $71K - $75K. Posted on Oct 30, 2026, and still on Instacart’s careers page when we last checked, on Nov 14, 2026.
About the role
Program Operations & SLA Governance: Run the escalation operating rhythm end to end: daily case review, weekly escalation review, monthly business review, and quarterly calibration of severity criteria. Keep meeting hygiene tight: agendas, decisions logged, and action items assigned with named owners and due dates. Manage a central tracker that captures every escalation signal and root-cause action and routes each…
The opening lines of the posting. The rest is on Instacart’s careers page.
Hiring at Instacart
Instacart has 85 open roles right now, 83 of them remote. Most are in Engineering, Sales & Business Development and Customer Support. The median advertised salary across its roles with a published range is $185K. See all its roles
