IT support job description: template and real figures
A template for hiring an IT support, with what employers in today’s 178 open postings for this work ask for and offer. Copy it, fill in the brackets, then post the job free.
- Open postings today
- 178
- Experience asked, median
- 3 years
- Postings that state pay
- 45%
- Median advertised pay
- $130K
- Open to remote work
- 15%
IT Support Specialist [Company] · [City, or Remote and the countries it is open to] · [Full-time] About us [Two sentences: what the company does, for whom, and one number that shows where it is now.] About the role Our IT Support Specialist keeps a company’s own laptops, accounts and office systems working. You will report to [manager’s title] and work with [team]. What you will do - [The most important result of the first year, with a number] - Device management: [what this means in your team] - Account administration: [what this means in your team] - Network troubleshooting: [what this means in your team] - Ticketing: [what this means in your team] - [One more duty that is specific to this job] What we are looking for - [3]+ years of experience as an IT support - Experience with Jira - Experience with SQL - [One or two must-haves that are specific to this job] Pay and benefits - Pay range: $[lowest] – $[highest] a year, [plus equity or bonus if any] - Parental leave - Equity - Unlimited PTO - [Paid time off, health cover and the rest of your benefits] How to apply [What to send, the interview steps and how long they take. Name the date you will reply by.]
What today’s IT support postings say
| Experience asked | Median 3 years; the middle half ask 3–5 years (104 postings name a number) |
|---|---|
| Pay advertised | $104K – $170K for the middle half; median $130K (69 postings with a yearly US-dollar range) |
| Skills named most | Jira (24%), SQL (7%) |
| Benefits named most | Parental leave (35%), Equity (25%), Unlimited PTO (6%) |
| Most common level | Senior (26% of postings) |
| Titles employers use | IT Support Engineer, IT Engineer, IT Support Specialist, Senior IT Engineer, Senior IT Support Specialist, Sr. IT Systems Administrator, IT Applications |
Counted from the 178 open postings for this work on Nov 14, 2026, read from employers’ own careers pages. Recounted on every update.
Questions about hiring an IT support
- What should an IT support job description include?
- What the person will achieve in the first year, the duties, the must-have experience, the pay range and how the hiring steps work. For this work, today’s postings name Jira, SQL most often.
- Should an IT support job posting show the salary?
- Yes, if you can: 45% of today’s 178 open IT support postings here do. A range filters out people who would turn the offer down, and several US states and EU countries now require it.
- How many years of experience should I ask for?
- The median in today’s IT support postings is 3 years. Ask for what the work needs: every extra year you require shrinks the pool of applicants.
Everything about IT support work
See also: 178 open IT support jobs · IT support pay · how to hire an IT support · all job description templates