IT support resume example
A person in this job keeps a company’s own laptops, accounts and office systems working. Below: an example to start from, and what 178 open postings for this work ask for today.
Alex Example
IT Support Specialist
City, Country · [email protected]
Summary
IT Support Specialist with five years of experience in cloud, DevOps and IT. Strongest in device management, account administration and network troubleshooting.
Skills
device management, account administration, network troubleshooting, ticketing, Jira, SQL
Experience
IT Support Specialist, Example Company 2022 – now
- Resolved about 45 requests a week for 400 employees; 85% were closed the same day
- Set up laptops and accounts for 120 new hires, each ready on the first morning
- Wrote 40 self-help articles; password and VPN tickets fell by a third
IT Support Specialist, Another Example Ltd 2020 – 2022
- Rolled out two-step sign-in to every employee in 6 weeks
Education
Bachelor’s degree, Example University 2016 – 2020
Example. The person, the employers and the numbers are invented; replace them with yours.
Tools employers name
Postings for this work describe duties more than tools. These are the tools they do name; put on the resume the ones you have used.
Titles employers use
IT Support Engineer; IT Engineer; IT Support Specialist; Senior IT Engineer; Senior IT Support Specialist; Sr. IT Systems Administrator, IT Applications.
Make it yours
- Keep the form, change every fact. A verb first, what changed, one number.
- Use the posting’s words. The match checker shows which of them your resume lacks.
- Put the strongest result first. The resume review tells you what a first read finds.
Questions about an IT support resume
- Which skills should an IT support resume list?
- What the work consists of: device management, account administration, network troubleshooting, ticketing, Jira. Postings for this work describe duties more than tools, so use the posting’s own words for each duty and put a result next to it.
- How long should it be?
- One page for up to ten years of experience, two at most. The first third of the first page decides whether the rest is read.
- Is this example a real person?
- No. The name, the employers and the numbers are invented to show the form: a verb first, one result, one number. Replace every line with your own.
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