Customer support resume example
A person in this job answers customers by chat, email or phone and solves their problems with the product. Below: an example to start from, and what 481 open postings for this work ask for today.
Alex Example
Customer Support Specialist
City, Country · [email protected]
Summary
Customer Support Specialist with five years of experience in customer service and support. Strongest in written replies, phone support and ticketing systems.
Skills
written replies, phone support, ticketing systems, product knowledge, SQL, Jira
Experience
Customer Support Specialist, Example Company 2022 – now
- Answered about 60 customers a day by chat and email with a satisfaction score of 96%
- Solved 82% of questions in the first reply
- Wrote 45 help articles; tickets on those topics fell by a third
Customer Support Specialist, Another Example Ltd 2020 – 2022
- Trained 6 new agents; all reached the team’s quality bar within a month
Education
Bachelor’s degree, Example University 2016 – 2020
Example. The person, the employers and the numbers are invented; replace them with yours.
Tools employers name
Postings for this work describe duties more than tools. These are the tools they do name; put on the resume the ones you have used.
Titles employers use
Customer Support Specialist ll; In-Bound Call Center Representative; IT Support Specialist; Product Support Specialist; Customer Support Engineer; Customer Service Representative.
Make it yours
- Keep the form, change every fact. A verb first, what changed, one number.
- Use the posting’s words. The match checker shows which of them your resume lacks.
- Put the strongest result first. The resume review tells you what a first read finds.
Questions about a customer support resume
- Which skills should a customer support resume list?
- What the work consists of: written replies, phone support, ticketing systems, product knowledge, SQL. Postings for this work describe duties more than tools, so use the posting’s own words for each duty and put a result next to it.
- How long should it be?
- One page for up to ten years of experience, two at most. The first third of the first page decides whether the rest is read.
- Is this example a real person?
- No. The name, the employers and the numbers are invented to show the form: a verb first, one result, one number. Replace every line with your own.
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