Service Delivery Manager is open at BlackStone eIT in Dubai, Dubai, United Arab Emirates. Posted on Oct 28, 2026, and still on BlackStone eIT’s careers page when we last checked, on Nov 15, 2026.
About the role
Manage end-to-end delivery of IT managed services in accordance with contractual SLAs and KPIs. - Monitor service performance, availability, incident resolution, and customer satisfaction. - Manage incident, problem, and change management processes in an ITIL-aligned environment. - Handle escalations, root cause analysis (RCA), and corrective action plans. - Prepare monthly and quarterly service performance reports…
The opening lines of the posting. The rest is on BlackStone eIT’s careers page.
Hiring at BlackStone eIT
BlackStone eIT has 84 open roles right now, 20 of them remote. Most are in Engineering, Operations and Consulting & Solutions. See all its roles
✓ Actively hiring 12 roles posted in the last 7 daysWhat the marks mean
Similar Consulting & Solutions jobs
All Consulting & Solutions jobs- Business Process ConsultantBlackStone eIT · 🇦🇪Dubai, Dubai, United Arab Emirates—ITILLean manufacturingSix Sigma
- Facility Solutions Manager, full timeCity Wide Facility Solutions · 🇨🇦Vancouver, British Columbia, Canada—Contract negotiationFacilities managementCRM
- Staff Product Consultant (6-month contract)Fulfillment IQ · 🇨🇦Toronto, Ontario, Canada—Lead and aboveRoot cause analysis