Principal Customer Success Manager is open at Intercom in Chicago, Illinois; NYC, Remote; San Francisco, California. The posting gives a salary of $222K - $247K. Posted on Oct 28, 2026, and still on Intercom’s careers page when we last checked, on Nov 14, 2026.
About the role
? As a Principal Customer Success Manager, you’ll partner with some of our largest and most complex enterprise customers to help them transform customer service with AI. You’ll work with executive sponsors, Support leaders, and cross-functional teams to connect Fin’s capabilities to business priorities and guide customers from strategy and implementation through adoption, measurable value, and renewal. You’ll own…
The opening lines of the posting. The rest is on Intercom’s careers page.
Hiring at Intercom
Intercom has 115 open roles right now, 6 of them remote. Most are in Engineering, Sales & Business Development and Customer Support. The median advertised salary across its roles with a published range is $209K. See all its roles
