Customer Support Process & Continuous Improvement Manager is open at Intercom in Dublin, Ireland. Posted on Oct 27, 2026, and still on Intercom’s careers page when we last checked, on Nov 14, 2026.
About the role
? We’re looking for a proven operator to redesign how Customer Support works across Human and AI Support. Fin is an AI-first support organisation, and our processes should reflect that: you’ll have a genuine licence to rethink, rebuild or retire existing processes from first principles, not just refine them. This is a hands-on and strategic role: you keep day-to-day operations running well and fix what is broken…
The opening lines of the posting. The rest is on Intercom’s careers page.
Hiring at Intercom
Intercom has 115 open roles right now, 6 of them remote. Most are in Engineering, Sales & Business Development and Customer Support. The median advertised salary across its roles with a published range is $209K. See all its roles
