Workforce Management (WFM) - Capacity Planner is open at Agoda in Bangkok, Malaysia. Posted on Sep 16, 2026, and still on Agoda’s careers page when we last checked, on Nov 14, 2026.
About the role
The Capacity Planner role (CP) operates as a specialist role within CEG’s WFM team. Providing support, through forecasting and operational capacity performance analysis, to the CEG front line operations. The CP is a ‘subject matter expert’ in WFM, in this way the role holders support CEG balance the demands to customer SLA targets and business objectives. The goal of this role is to forecast the contact center…
The opening lines of the posting. The rest is on Agoda’s careers page.
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