Home / Customer Support / Tier 2/3 Support Specialist

Tier 2/3 Support Specialist

Ardent · Remote
Remote

Tier 2/3 Support Specialist is open at Ardent (Remote). Posted on Sep 9, 2026, and still on Ardent’s careers page when we last checked, on Nov 14, 2026.

About the role

and Duties: Provide Tier 2/3 support for incidents and service requests assigned through the Government-approved ITSM process, including priority-based response, acknowledgment, investigation, restoration, escalation, and closure within applicable service levels. Diagnose application, infrastructure, network, access, integration, configuration, geospatial, mainframe-interface, and performance issues; restore service…

The opening lines of the posting. The rest is on Ardent’s careers page.

Hiring at Ardent

Ardent has 15 open roles right now, 11 of them remote. Most are in Engineering, Operations and Security. See all its roles

Similar Customer Support jobs

All Customer Support jobs
Apply on company site