Technical Support Engineer (L1/Frontline Support), APAC is open at Databento (Remote / Hong Kong / Shanghai / Singapore / Beijing / Seoul / Tokyo / Kuala Lumpur). Posted on Jun 2, 2026, and still on Databento’s careers page when we last checked, on Nov 14, 2026.
About the role
Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing. Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials. Write technical…
The opening lines of the posting. The rest is on Databento’s careers page.
Hiring at Databento
Databento has 16 open roles right now, 15 of them remote. Most are in Engineering, Sales & Business Development and Customer Support. See all its roles
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