Support Engineer is open at Profound in New York, New York. The posting gives a salary of $130K - $146K. Posted on Sep 17, 2026, and still on Profound’s careers page when we last checked, on Nov 14, 2026.
About the role
Own the front line of Profound's ticket queue: triage, investigate, and resolve customer issues across our ticketing system and Slack-based support channels - Reproduce bugs, read logs, and write queries to get to root cause, and escalate code-level issues to Engineering with clean, well-documented repro steps - Meet response and resolution SLAs and contribute to the team's core metrics: first response time, time to…
The opening lines of the posting. The rest is on Profound’s careers page.
Hiring at Profound
Profound has 90 open roles right now, 2 of them remote. Most are in Engineering, Sales & Business Development and Consulting & Solutions. The median advertised salary across its roles with a published range is $175K. See all its roles
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