Snr Delivery Manager - 12 Month FTC

About us

La Fosse is an employee-owned technology talent and solutions business. We help clients hire specialists, find leaders, develop talent through our Academy and deliver technology services through our Solutions team, including Statement of Work and outcome-led services.

We’re growing our Resource Managed Services offering, which we call Capability-as-a-Service (CaaS). Rather than placing individual contractors, we provide fully managed teams of technology specialists, working to agreed outcomes, service levels and commercial terms.

We’re looking for someone who has run these services before and wants to take ownership of delivery, with the opportunity to shape how the offering develops.

The Role

You’ll lead our managed resourcing engagements from getting a new service up and running through to day-to-day delivery and bringing the engagement to a close.

As the main contact for senior clients, you’ll build relationships, understand what they need and make sure we deliver on our commitments. You’ll take responsibility for service quality, governance and continuity, working closely with the Solutions Director, Client Engagement Leads and our recruitment and delivery teams.

Alongside running existing engagements, you’ll help build the processes and ways of working that support the next stage of growth.

What you'll be doing

• Building client relationships: Get to know your clients and their priorities, lead service reviews and governance meetings, and keep conversations open about what’s working and what needs attention.
• Planning ahead: Understand clients’ upcoming requirements and turn them into practical resource plans, making sure the right people and skills are available when needed.
• Getting teams up and running: Lead mobilisation and go-live preparation, then manage onboarding, cover and replacements to keep delivery running smoothly.
• Keeping delivery on track: Monitor performance against agreed service levels and outcomes, provide clear reporting, manage escalations and follow through on actions to resolve issues.
• Managing the commercials: Track spend against budgets and purchase orders, manage scope changes and change requests, and support extensions and renewals.
• Shaping the service: Develop the processes, reporting standards and delivery model we need as CaaS grows, using what you learn from each engagement to improve the next.

Requirements

What we’re looking for

You’ll come from a resourcing, workforce solutions, talent solutions or consultancy background, where you’ve delivered managed resource services to clients. This isn’t an IT service management or service desk role. The experience that matters is running managed teams of specialist talent for clients, not running IT services.

• Experience delivering or mobilising a Resource Managed Service, managed SoW service, MSP/RPO programme or similar outcome-based resourcing service for clients.
• A clear understanding of the difference between a genuinely managed service and supplying individual contractors on a time-and-materials basis, and the confidence to protect that distinction with clients and in contracts.
• A track record of managing complex client relationships and senior stakeholders, including Heads of Function and technology leaders.
• Experience in resource capacity and demand planning, and in managing continuity across contractor or consultant teams.
• A solid grasp of commercial controls: purchase orders, budget consumption, change requests and contract renewals.
• Ideally, experience of helping to build or grow a managed service from an early stage, not just running an established model.

Desirable

• Experience with financial services or public sector clients.
• Familiarity with the SFIA competency framework.

Benefits

🌴 Annual Leave: Enjoy up to 30 days of annual leave, plus bank holidays, your birthday off, and a Christmas closure period.

🏙️ Hybrid Working Model: We work 4 days a week from our London office, with 2 weeks per year to work from anywhere, whether that’s by the beach, in the countryside, or closer to family.

🎿 Annual Company Ski Trip: Hit the slopes with the team, our all-company ski trip is open to everyone.

💆 Wellness Perks: We subsidise your gym membership to help you stay active and energised, and offer weekly in-office massages for a midweek recharge.

🧠 Mental Health Support: Access to professional support and resources to help you prioritise your wellbeing.

👶 Enhanced Maternity Pay: We provide enhanced maternity packages to support you through life’s important milestones.

🎉 Incentives & Socials: Regular team socials, performance incentives, and rewards to celebrate your success.

🦷 Private Health & Dental Discounts: Take advantage of discounted private healthcare and dental plans, because your health matters.