Senior Manager, Customer Operations is open at ScribdInc in San Francisco (hybrid). The posting gives no salary; similar roles in the United States advertise a median of $155K. Posted on Oct 13, 2026, and still on ScribdInc’s careers page when we last checked, on Nov 15, 2026.
About the role
Run the day-to-day operating model across outsourced (BPO) and in-house support, translating company strategy into how the team executes - Own core support KPIs (customer satisfaction, resolution time, quality, and cost per contact), setting team-level targets within broader operating goals - Help build a world-class team that delivers high-touch, highly responsive support: set the service standard, hire and coach…
The opening lines of the posting. The rest is on ScribdInc’s careers page.
Hiring at ScribdInc
ScribdInc has 20 open roles right now. Most are in Engineering, Data & Research and Product. See all its roles
