Senior Manager, Customer Experience Strategy is open at Away in NYC: Soho HQ (hybrid). The posting gives a salary of $135K - $145K. Posted on Sep 15, 2026, and still on Away’s careers page when we last checked, on Nov 14, 2026.
About the role
AS THE SENIOR MANAGER OF CUSTOMER EXPERIENCE STRATEGY - You’ll lead Away’s Voice of Customer (VoC) program to aggregate feedback across key customer touchpoints, partnering with Engineering to define functional requirements for existing tooling and new capabilities - You’ll diagnose root-cause drivers of customer delight and dissatisfaction across key touchpoints, delivering data-backed intelligence that guides…
The opening lines of the posting. The rest is on Away’s careers page.
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