Senior Customer Support Service Delivery Program Manager is open at Mercury in San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States. The posting gives a salary of $139K - $193K. Posted on Oct 16, 2026, and still on Mercury’s careers page when we last checked, on Nov 14, 2026.
About the role
, you will: Lead high-impact programs that evolve how CX delivers support, with the first 9–12 months heavily focused on expanding and optimizing our BPO partnership. Identify opportunities to move work to a different service delivery model and build the case for change using customer, operational, and financial data. This could include recommending that emerging or complex work move into incubation, as well as…
The opening lines of the posting. The rest is on Mercury’s careers page.
Hiring at Mercury
Mercury has 79 open roles right now, 72 of them remote. Most are in Engineering, Compliance & Legal and Sales & Business Development. The median advertised salary across its roles with a published range is $198K. See all its roles
