Home / Customer Support / Retail Support Specialist - Commerce, CA

Retail Support Specialist - Commerce, CA

ALO · Commerce, California, United States

Retail Support Specialist - Commerce, CA is open at ALO in Commerce, California, United States. The posting gives no salary; similar roles in the United States advertise a median of $128K. Posted on Aug 27, 2026, and still on ALO’s careers page when we last checked, on Nov 15, 2026.

About the role

Provide Tier 2 technical support for retail stores and NSO activities, including troubleshooting hardware, software, network, and POS issues. Own and manage assigned tickets through resolution, ensuring timely updates, proper documentation, and customer communication. Follow established troubleshooting processes, runbooks, and escalation paths when handling incidents and service requests. Identify and escalate…

The opening lines of the posting. The rest is on ALO’s careers page.

Hiring at ALO

ALO has 763 open roles right now, 8 of them remote. Most are in Sales & Business Development, Operations and Retail & Hospitality. The median advertised salary across its roles with a published range is $115K. See all its roles

Similar Customer Support jobs

All Customer Support jobs
Apply on company site