Principal CS Strategy & Operations Manager is open at PagerDuty in San Francisco. The posting gives no salary; similar roles in the United States advertise a median of $218K. Posted on Oct 19, 2026, and still on PagerDuty’s careers page when we last checked, on Nov 14, 2026.
About the role
Strategy & Planning Define and drive the multi-year strategy for Customer Success, aligned to net revenue retention (NRR), gross retention (GRR), and product adoption goals. Partner with CS leadership on org design, segmentation, and coverage models (scaled, digital-led, and high-touch) as the customer base and product portfolio evolve. Own executive and board-level reporting on CS performance — translating…
The opening lines of the posting. The rest is on PagerDuty’s careers page.
Hiring at PagerDuty
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