People Experience Ops Partner (R6507)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Help Build the Future of Aerospace and Defence

At Shield AI, we're on a mission to protect service members and civilians through intelligent autonomous systems. Founded in 2015, Shield AI is transforming defence technology through cutting-edge artificial intelligence and autonomy solutions that are redefining what's possible in aerospace and national security.

As we continue our rapid global growth, we're looking for a People Experience Operations Partner to join our international People team based in Melbourne. This is an exciting opportunity to play a key role in shaping the employee experience for a growing global workforce while helping scale operations in one of the world's most innovative technology

About the Role

As our People Experience Operations Partner, you'll own and deliver key people operations activities across assigned international locations. You'll ensure employees and managers receive a seamless experience throughout the employee lifecycle, while balancing global consistency with local employment requirements. This role combines hands-on operational excellence with process improvement and strategic partnership.

What You'll Do

• Deliver exceptional employee experiences across onboarding, employment changes and offboarding processes.
• Coordinate onboarding and offboarding with PX Business Partners, Talent Acquisition, IT, Payroll, and Legal to ensure employment documentation, eligibility checks, equipment, systems access, payroll, and benefits are addressed at the appropriate milestones.
• Partner with managers and employees to provide timely, responsive and empathetic support.
• Maintain accurate employee data, HR systems and personnel records.
• Support performance review cycles, promotions, talent reviews and development programs.
• Coordinate payroll inputs, leave administration, and benefits support with internal teams and external providers.
• Contribute to compliance, reporting, audits and employment process governance.
• Drive process improvements, automation initiatives and scalable ways of working.
• Support international growth initiatives, including new-country and entity launches.

What You'll Bring

Required Experience

• 5+ years' experience in People Operations, HR Operations, or a related HR function.
• Hands-on experience supporting employee lifecycle processes across multiple countries.
• Strong knowledge of onboarding, offboarding, employment documentation, payroll coordination, leave administration and benefits support.
• Experience maintaining HRIS records, analysing people data and driving operational excellence.
• Ability to work independently, manage competing priorities and collaborate across multiple time zones.
• Excellent communication skills and a strong customer-service mindset.
• Demonstrated success improving processes through automation, systems enhancements or continuous improvement initiatives.

Preferred

• Experience with UKG, Workday, Jira, or similar HR technology platforms.
• Experience working with international mobility, EOR providers, new-country expansions or entity transitions.
• Experience in a high-growth technology, engineering, aerospace or defence environment.
• Additional language capabilities.

Why Join Shield AI

At Shield AI, our people are at the heart of everything we do. We're driven by values that encourage us to act with purpose, be bold and innovative, win as one team, take ownership, and operate with integrity, accountability and excellence.

• You'll join a high-calibre global People team supporting employees across multiple countries, working alongside passionate professionals who are helping build the future of AI-powered technology.
• Join a high-growth, mission-driven global organisation
• Partner with leaders and employees across multiple international locations
• Influence and improve people processes at scale
• Work with a collaborative and supportive global PX team
• Gain exposure to international HR operations, mobility, compliance and organisational growth initiatives
• Enjoy significant opportunities for professional growth and development as Shield AI continues to expand globally

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.