NICE CXone Engineer is open at Capgemini in Pune, Maharashtra, India. Posted on Jun 23, 2026, and still on Capgemini’s careers page when we last checked, on Nov 15, 2026.
About the role
Design and implement call flows using NICE CXone Studio , including ACD, IVR, WEM, and QM components Develop and enhance skill-based routing, IVR logic, and omnichannel workflows Integrate NLU platforms with IVR and agent assist solutions to enable conversational AI Monitor and troubleshoot call quality, latency, and routing issues using NICE dashboards and 3rd‑party diagnostic tools Perform log analysis and support…
The opening lines of the posting. The rest is on Capgemini’s careers page.
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