Mobility Quality Analyst is open at M KOPA in Nairobi. Posted on Oct 27, 2026, and still on M KOPA’s careers page when we last checked, on Nov 14, 2026.
About the role
Conduct comprehensive quality assessments of customer interactions across calls, chats, and social media • Evaluate agent performance against quality standards, KPIs, and compliance requirements • Review ride disputes, cancellations, safety incidents, and escalated customer issues • Monitor adherence to scripts, processes, and company policies • Perform calibration sessions with team leads to ensure consistency in…
The opening lines of the posting. The rest is on M KOPA’s careers page.
Hiring at M KOPA
M KOPA has 47 open roles right now, 8 of them remote. Most are in Sales & Business Development, Engineering and Operations. See all its roles