Mission Control Analyst is open at Centerfield in Montego Bay, Jamaica. Posted on Aug 24, 2026, and still on Centerfield’s careers page when we last checked, on Nov 14, 2026.
About the role
Intraday real time monitoring of ABA for all queues at all sites - Real time monitoring of agents’ efficiencies from all teams at all sites - Provide root cause analysis in ABA for all queues/providers and advise/recommend a plan of action to meet efficiency metric goals - Quarterback the process of communication as it pertains to calling out changes to incoming contact patterns to operations and the broader WFM…
The opening lines of the posting. The rest is on Centerfield’s careers page.
Hiring at Centerfield
Centerfield has 23 open roles right now, 3 of them remote. Most are in Data & Research, Sales & Business Development and Engineering. See all its roles