Member Care Lead - New York is open at Neko Health in New York (hybrid). The posting gives a salary of $117K - $143K. Posted on Oct 20, 2026, and still on Neko Health’s careers page when we last checked, on Nov 14, 2026.
About the role
. What You’ll Do - Work with your peers to scale a high-performing US customer care function, with measurable improvements in SLA, CSAT/NPS, QA scores, and first-contact resolution. (Member-first, always) - Work with Workforce Planning to help forecast demand and optimise rotas, so staffing supports clinic operations and demand variability. (Tech-enabled, human-centred) - Collaborate on scalable SOPs, escalation…
The opening lines of the posting. The rest is on Neko Health’s careers page.
Hiring at Neko Health
Neko Health has 127 open roles right now, 1 of them remote. Most are in Engineering, Operations and Healthcare. The median advertised salary across its roles with a published range is $190K. See all its roles