Manager, Care Operations is open at Tonal in Toronto, ON (hybrid). The posting gives a salary of CA$95K - CA$120K. Posted on Sep 25, 2026, and still on Tonal’s careers page when we last checked, on Nov 14, 2026.
About the role
DAILY DELIVERY - Act as a player-coach during the initial phase, spending dedicated time working directly in the queue alongside specialists to model best practices, coach in real time, and establish baseline workflows - Own daily delivery across all tiers, setting service levels, coverage models, and workflow standards that hold consistent delivery across phone, email, chat, and video. - Own the daily, weekly, and…
The opening lines of the posting. The rest is on Tonal’s careers page.
Hiring at Tonal
Tonal has 26 open roles right now, 6 of them remote. Most are in Sales & Business Development, Engineering and Operations. See all its roles