Lead Workforce Manager - Capacity Planning & BPO Strategy is open at Qonto in Paris, France (hybrid). Posted on Oct 16, 2026, and still on Qonto’s careers page when we last checked, on Nov 14, 2026.
About the role
Design and own the capacity planning framework: You'll build the reference model and set the forecasting cadence, templates, and definitions every factory's WFM analyst works from. - Optimise the internal vs. BPO capacity mix: You'll build the system that determines the right balance of internal agents and BPO capacity to cover workload at the lowest sustainable cost and risk, across all factories. - Own the global…
The opening lines of the posting. The rest is on Qonto’s careers page.
Hiring at Qonto
Qonto has 55 open roles right now, 11 of them remote. Most are in Engineering, Finance & Trading and Compliance & Legal. See all its roles