Intapp Implementation Engineer

Harbor is seeking an Intapp Implementation Engineer to help configure, test and support Intapp solutions for legal-sector clients. You will work alongside experienced engineers and consultants, contributing to implementation projects and learning how to deliver dependable solutions for client and matter processes.

This is a hands-on role for someone who already has practical experience with Intapp. You will build on that experience through project delivery, structured guidance and exposure to a wider range of Intapp products and legal technology environments.

What you’ll do:

• Assist with Intapp implementation and enhancement work, from requirements gathering and configuration through testing, deployment and support.
• Configure and update workflows, forms, rules and application settings under the guidance of senior team members.
• Support client and matter intake, conflicts, risk and compliance, time recording or related legal processes.
• Help document requirements, process maps, configuration decisions, test cases and support procedures.
• Prepare and execute functional tests; support user acceptance testing, record issues and help verify fixes.
• Assist with data checks and integration testing between Intapp and other business systems.
• Investigate application issues, gather relevant information and work with senior engineers to resolve them.
• Help prepare user guidance, training materials and deployment communications.
• Keep project and support documentation accurate and up to date.
• Work with client stakeholders and internal teams in a professional, collaborative way.

What we’re looking for:

• At least one year of hands-on experience using, configuring, supporting or implementing an Intapp product. Direct Intapp experience is required.
• Experience in a law firm, legal technology team or professional-services environment is preferred.
• Practical exposure to at least one Intapp product, such as Intake, Conflicts, Open, Time, Walls, Flow or Integrate.
• An understanding of workflows, forms, business rules or application configuration.
• Some experience supporting implementation tasks, testing, application support or business process improvements.
• Clear written and verbal communication, with the ability to document work and ask useful questions.
• Careful, structured approach to troubleshooting and testing.
• Willingness to learn new Intapp products and develop technical and consulting skills.

Desirable experience:

• Exposure to client and matter intake, conflicts, risk and compliance, time recording or ethical walls.
• Familiarity with SQL, APIs, reporting, data mapping or system integrations.
• Experience with legal-sector systems such as Aderant or iManage.
• Participation in a software upgrade, migration, implementation or user acceptance testing.

How success will be measured

You will complete assigned configuration, testing and support work accurately, keep documentation current, communicate issues promptly and steadily build the skills needed to take on broader Intapp delivery responsibilities.

About Harbor:

Harbor is the leading provider of professional and technology services to the legal industry, encompassing strategy, technology, operations, and intelligence. With a global team of nearly 1,000 professionals, Harbor works with more than 80% of Global 200 law firms and close to 600 corporate law departments to optimize performance and enable business and digital transformation. Headquartered in Chicago, the company has offices in London, Belfast, Moncton, and Sydney.

Harbor, a BayPine LP portfolio company, is advancing its next phase of growth by broadening its technology, data, and managed services capabilities across the legal sector. For more information, visit www.harborglobal.com.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.