Insurance Customer Service Lead is open at ERGO NEXT Insurance in Rochester, NY. The posting gives a salary of $70K - $80K. Posted on Oct 16, 2026, and still on ERGO NEXT Insurance’s careers page when we last checked, on Nov 14, 2026.
About the role
Report to and support the Service Department Manager in daily operations, contributing ideas for process improvements and technology enhancements. Directly manage an assigned team of Insurance Advisors and collaborate cross-functionally with other teams and leadership to improve service delivery across the policy lifecycle. Monitor phone, chat, Slack, and ticket queues in real-time, leveraging data and technology…
The opening lines of the posting. The rest is on ERGO NEXT Insurance’s careers page.
Hiring at ERGO NEXT Insurance
ERGO NEXT Insurance has 32 open roles right now, 7 of them remote. Most are in Engineering, Sales & Business Development and Data & Research. The median advertised salary across its roles with a published range is $132K. See all its roles
