Infrastructure Support Analyst - ST-FNC240301 001/01

24 x 7 Operations for pro-active monitoring on infrastructure. Provide 1st level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions. Track and provide timely updates to customers on status of outstanding issues within target service level. End-to-end ownership of incidents and follow-up on reported issues till closure. Ensure…

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