Head of Operations / COO

About the Role

A small, early-stage AI company serving manufacturers is seeking a Head of Operations / COO to work closely with the founders. You will own day-to-day business operations and help build scalable customer delivery and supply chain processes.

What You'll Do

• Lead end-to-end operations, including customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
• Build processes, metrics, and playbooks that help a lean team serve more manufacturers.
• Partner with engineering to identify operational workflows that AI agents should automate.
• Manage supplier and freight operations, vendor relationships, and service quality.
• Hire and lead the operations team as the business grows.
• Work with the founders on planning, finance, and company priorities.

What We're Looking For

• Six to ten years of relevant experience, including senior operations leadership as a Head of Operations, COO, VP or Director of Operations, or in a similar role.
• Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
• Experience at an early-stage startup or on a small team, with the ability to build processes from the ground up and stay hands-on.
• Strong numerical, systems, and process-design skills.
• Experience in CPG, food, supplements, cosmetics, chemicals, or related manufacturing, or in freight brokerage or 3PL operations, is helpful.
• Past founder or early startup experience is a plus.

Location

On-site in San Francisco, California, five days per week. Candidates may relocate within the United States.