FBS-Senior Operations Analyst is open at Capgemini in Hyderabad, Telangana, India. Posted on Jul 13, 2026, and still on Capgemini’s careers page when we last checked, on Nov 15, 2026.
About the role
include: Analyze chat, messaging, SMS, and virtual agent interactions to identify trends, pain points, and opportunities for optimization Evaluate performance of conversational AI and Generative AI solutions, including accuracy, containment rates, escalation drivers, and answer quality Partner with Knowledge Management to identify content gaps, inconsistencies, and opportunities to improve AI-generated responses…
The opening lines of the posting. The rest is on Capgemini’s careers page.
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