FBS - Customer Care Director - CDMX is open at Capgemini in Mexico City, Mexico City, Mexico. Posted on Jul 15, 2026, and still on Capgemini’s careers page when we last checked, on Nov 15, 2026.
About the role
is accountable for end-to-end contact center performance, including service delivery, workforce strategy, quality assurance, and data-driven operational decision making. It collaborates cross-functionally with Farmers CAS leadership and the FBS Operations Hub to meet brand-specific service level targets, customer experience goals, and performance standards. This role reports to the FBS Operations Hub Leader, with a…
The opening lines of the posting. The rest is on Capgemini’s careers page.
Hiring at Capgemini
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