Director Technical Support & Field Service (m/f/d) is open at Sereact in Stuttgart Schockenriedstr. 17 (hybrid). Posted on Oct 20, 2026, and still on Sereact’s careers page when we last checked, on Nov 14, 2026.
About the role
Support Desk & Remote Diagnostics - Stand up the support desk, including ticket intake, triage, severity tiers, response and restore targets and an SLA framework - Define a coverage model for the EU and a plan for US time zones as the fleet grows - Build remote diagnostics on top of Cortex telemetry so most issues are triaged and fixed without a site visit Escalation & Field Service - Run a closed escalation loop…
The opening lines of the posting. The rest is on Sereact’s careers page.
Hiring at Sereact
Sereact has 46 open roles right now, 4 of them remote. Most are in Engineering, Data & Research and Marketing & Community. See all its roles
