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Customer Support Agent, Tier 1

Possible Finance · Costa Rica
Hybrid

Customer Support Agent, Tier 1 is open at Possible Finance in Costa Rica (hybrid). Posted on Sep 30, 2026, and still on Possible Finance’s careers page when we last checked, on Nov 15, 2026.

About the role

Receive and respond to customer inquiries received via email, phone, chat, and other channels as needed - Classify inquiries based on severity, type, and priority - Investigate and/or resolve inquiries according to knowledge base articles and reference materials - Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team - Accept and retain ownership of requests…

The opening lines of the posting. The rest is on Possible Finance’s careers page.

Hiring at Possible Finance

Possible Finance has 7 open roles right now, 2 of them remote. Most are in Marketing & Community, Data & Research and Product. See all its roles

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