Customer Retention Specialist at SumUp in Boulder, Colorado, United States; El Paso, Texas, United States is closed. It closed on Nov 13, 2026 and it no longer takes applications.
About the role
Manage inbound cancellation calls and retention cases, guiding customers through personalized solutions to reduce churn. Proactively reach out to merchants flagged for inactivity, dissatisfaction, or NPS concerns—rebuilding confidence through training, troubleshooting, and re-onboarding. Maintain a daily workflow of 45+ outbound calls and 10+ resolution activities, while keeping your churn queue below 20. Reverse 6+…
The opening lines of the posting. The rest is on SumUp’s careers page.
Hiring at SumUp
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