Client Experience Manager is open at ShipMonk in Louisville, Kentucky, United States. Posted on Sep 2, 2026, and still on ShipMonk’s careers page when we last checked, on Nov 14, 2026.
About the role
Own the Metrics. Build the Team. We’re looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You’ll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a…
The opening lines of the posting. The rest is on ShipMonk’s careers page.
Hiring at ShipMonk
ShipMonk has 63 open roles right now, 2 of them remote. Most are in Operations, People & Recruiting and Supply Chain & Logistics. See all its roles
