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Business Analyst Middle+ [Customer Care for Antifraud]

Plata Card · Mexico

Business Analyst Middle+ [Customer Care for Antifraud] is open at Plata Card in Mexico. Posted on Nov 13, 2025, and still on Plata Card’s careers page when we last checked, on Nov 14, 2026.

About the role

, you will turn antifraud CX into a single product: journeys, rules, handoffs, and tooling. You will make the experience measurable through metrics, SLAs, and communication quality, and systematically improve the process as new products and new fraud scenarios emerge. Challenges that await you: 0–3 months: understand and put the foundations in place Establishing a baseline for metrics and quality: what we measure…

The opening lines of the posting. The rest is on Plata Card’s careers page.

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