AI Customer Support Specialist is open at Step (Remote, Bay Area). The posting gives no salary; similar roles in the United States advertise a median of $132K. Posted on Oct 7, 2026, and still on Step’s careers page when we last checked, on Nov 14, 2026.
About the role
We’re looking for an AI Support Operations Specialist to own the strategy, build, and business results of AI across Step’s customer support organization. This is a hands-on, technical individual contributor role with real accountability. You’ll own core support business metrics and move them by building new AI-powered workflows, not just tuning existing ones. You’ll build LLM and API integrations, design AI-driven…
The opening lines of the posting. The rest is on Step’s careers page.
Hiring at Step
Step has 14 open roles right now, 14 of them remote. Most are in Engineering, Marketing & Community and Compliance & Legal. See all its roles
